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At CAF\u00c8S NOVELL, S.A., as a company that is dedicated to the selection and design of blends, roasting, packaging and marketing of coffee and the marketing of coffee accessories, we want to ensure the satisfaction of our customers, both internal and external, as well as the strategies and commitments of the company itself. For CAF\u00c8S NOVELL, S.A. the quality and safety of food is essential for sustainability and customer and consumer confidence. <\/p>\n * Manufacture and market products, which satisfy the requirements and expectations in terms of FOOD QUALITY and SAFETY, of LEGISLATION, CUSTOMERS and CONSUMERS.<\/p>\n <\/p>\n * Implement measures and conditions necessary to control HAZARDS so they do not harm health, either DIRECTLY or INDIRECTLY, and to ensure the food safety of our products.<\/p>\n <\/p>\n * Establish the necessary COMMUNICATION channels, both internal and external, in order to ensure the safety of the products.<\/p>\n <\/p>\n * COLLABORATION with customers and suppliers in our process of continuous improvement.<\/p>\n <\/p>\n * OPTIMISE the management of processes, technical resources, human resources, knowledge and infrastructures.<\/p>\n <\/p>\n * STAND OUT in the market for the quality of our products.<\/p>\n <\/p>\n * The CONTINUOUS IMPROVEMENT of the FS&Q Management system, as a key factor of the company.<\/p>\n <\/p>\n * Ensure and preserve an ethic (values) both internally and externally. These values have been defined as: customer orientation, social responsibility and innovation.<\/p>\n <\/p>\n * Be responsible for the whole staff on its mission.<\/p>\n <\/p>\n * Compliance with applicable LAWS on human rights, rights and conditions labor, health and safety and environmental protection.<\/p>\n *\u00a0 Guarantee the TRACEABILITY and accounting of certified and conventional volumes.<\/p>\n *\u00a0 Existence of a complaint mechanism available for individuals, customers, employees, etc.<\/p>\n *\u00a0 Follow-up of the guiding principles of the ONU by companies and human rights.<\/p>\n The Management has made the purpose of maintaining the FS&Q MANAGEMENT SYSTEM as a tool for the implementation of the commitments made. <\/p>\n \u00a9 Caf\u00e8s Novell S.A. 2018 All rights reserved.<\/p>\n <\/p>\n","protected":false},"excerpt":{"rendered":" Food safety and quality policy At CAF\u00c8S NOVELL, S.A., as a company that is dedicated to the selection and design of blends, roasting, packaging and marketing of coffee and the marketing of coffee accessories, we want to ensure the satisfaction of our customers, both internal and external, as well as the strategies […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":1040,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-32447","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\n
\nThe company\u2019s mission is to seduce the senses with a perfect cup of coffee in the world of\u00a0the<\/span>\u00a0restaurants, companies and the home. While the Vision is to be a family company with a strong brand and recognised at international level, a reference in terms of quality, innovation, responsibility, and food safety, which cares for the people in its organisation, with coffee its as its driving force.<\/p>\n
\nThis is why the General Management assumes some PRINCIPLES and COMMITMENTS, aligned in the strategic management of the organisation:<\/p>\n
\nThe policy provides a reference framework with which to establish and review measurable OBJECTIVES to support the food safety and quality of products.
\nThis quality policy is reviewed periodically and jointly in the revision of the system.
\nThe Management is committed to communicating and implementing this policy at all levels of the organization.<\/p>\n